We provide technical support for Selltis and all of our other software products
Monday - Friday, 8am - 5pm CST. Please send an e-mail to
support@selltis.com or call us at 985-727-4571 to speak with a support engineer.
Our Hosting Service customers receive unlimited technical support included in the
monthly service charge. For customers that purchase Selltis, we offer an unlimited
technical support plan for a yearly fee based on the size of the workgroup. Discounts
of 20% are offered for support plan renewals.
Keep in mind that many issues that seem to stem from one software package can be
caused by another application, by the operating system, or by the system drivers.
Though we will do our best to assist you in resolving every problem that affects
the functioning of our software, we cannot guarantee that we will resolve issues
that are not caused by our software. You will be billed for all issues caused by
third party software, operating systems, or hardware drivers.
Please establish a policy within your organization for coordinating the support calls.
We suggest routing all support issues through one person, either a designated user
or an MIS person. This way, you will not have to pay for multiple support calls
that address the same issues, and you will build a knowledgebase of solutions for
future use. Let us know about your policy and give us the names of authorized users
to avoid unnecessary billing.