"Through the common database, Selltis allowed us to access complete information easier than any other program."
 Crane Engineering Sales is a distributor and manufacturer�s representative for fluid handling products, instrumentation, water and wastewater products, and aftermarket repair and service. Located in Kimberly, Wisconsin, Crane has 65 users who have been on Selltis since August 1999. Here�s what Mark Schwei, the President of Crane had to say about the Selltis solution.
|
We needed to get our sales staff, both inside and outside, to
communicate with each other without having to constantly pick up
the phone. And we�d been struggling with how to share leads back
and forth bet ween our different divisions for years.
We were running Gold Mine and ACT!, and we had viewed
demonstrations from SalesLogix and Profit Dollars. Then we
heard about Selltis from another distributor.
The
shared database in Selltis was attractive to us. It allows all of
our online users access to real-time, complete customer information.
Other programs offered a similar setup, but required customization
from a third-party integrator. You�d be consistently relying on somebody
else to program your system to make it work. Customization costs
were just as expensive as the software itself. Selltis was a much
closer fit out of the gate. It was a better value. We�re distributors.
The program was
designed for people like us.
We piloted Selltis with a small cross-functional team of ten people
from different disciplines including inside sales, outside sales,
customers service, MIS and management for three months prior to
purchase. We wanted to make sure we were making the right
decision. And we did. The
total time savings for the company has
been unbelievable. In addition, we are driving a sales process and
creating discipline within our sales team.
Other programs didn�t have customer information as readily availabe
as Selltis. With Selltis, your screen comes up and you�re looking at
eight different things
at a glance. We are using Selltis to give out
reports to our principals in a timely fashion with very little lost time.
In the past, we had to gather individual information from our sales
force. Now we have a centralized database. We hit a button and the
reports are done. And they�re in usable formats for management
and our principals.
We do pipeline analysis, employee logs and activity levels of staff. We
use it to keep a
handle on opportunities. Another of the benefits
to us has been the time and cost savings realized when we�ve lost
or relocated sales people. When we
transition a sales person out
of a territory, we have all of their activities, rather than just what was
put in the quote file. And that can equate to
$20,000 in savings
per individual.
Selltis is a
perfect tool for
tracking employee activity. You just
scroll down through your employees and have instant access to
their activities, opportunities, quotes and more. We�ve already become
more disciplined with our quotes. Our people are
sharing more
customer information than ever.
You�ve got to use every little edge you can to capitalize on Customer
Relationships.
For Crane, Selltis has become quite a big edge.
More
case studies.